01

Information We Collect

When you visit our website, make a purchase, participate in a Raw Roux event, sign up for communications, or otherwise interact with us, we may collect personal information that you voluntarily provide, including:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Payment and transaction information
• Communications you send to Customer Service
• Marketing preferences and consent information

When you browse our website, certain information may also be collected automatically, including your Internet Protocol (IP) address, browser type, device information, operating system, website activity, and other technical information.

02

How We Use Your Information

We may use your personal information to:

• Process and fulfill purchases
• Verify and process payments
• Arrange shipping and delivery
• Provide order updates and transactional communications
• Respond to Customer Service inquiries
• Detect and prevent fraud or unauthorized transactions
• Maintain and improve our website, products, and services
• Analyze website performance and customer interactions
• Comply with applicable legal and regulatory obligations
• Send marketing communications where you have provided the appropriate consent

Information provided for the purpose of completing a transaction will be used as reasonably necessary to process and fulfill that transaction and provide related services.

03

Email & SMS Marketing

With your consent, Raw Roux may send you marketing communications by email and/or SMS, including information regarding product launches, new products, promotions, restocks, events, and other Raw Roux updates.

Consent to receive marketing communications is not a condition of purchase.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided within our emails.

You may opt out of SMS marketing by following the opt-out instructions contained within the applicable text message.

Transactional communications relating to an existing order may still be sent when necessary to process or service your purchase.

04

Cookies & Website Analytics

Raw Roux and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand how visitors interact with our website, measure performance, prevent fraud, and support marketing and advertising activities.

Depending on your browser, device, and applicable law, you may have options to limit or disable certain cookies. Disabling cookies may affect the functionality of certain portions of our website.

05

Service Providers & Third Parties

Raw Roux may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you.

These providers may include ecommerce platforms, payment processors, shipping and fulfillment providers, email and SMS communication providers, analytics services, fraud-prevention services, advertising platforms, and other technology providers.

We do not sell your personal information for monetary payment . Certain uses of information for targeted or cross-context behavioral advertising, however, may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you may have the right to opt out of these activities.

06

Payment Information

Payments made through our website are processed through our ecommerce platform and/or authorized third-party payment providers. Raw Roux does not independently store complete credit or debit card information when payment information is processed by these providers.

Your payment information is subject to the privacy and security practices of the applicable payment provider.

07

Your Choices & Privacy Rights

Depending on where you reside, applicable law may provide you with certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to withdraw certain consent or opt out of certain uses of your information.

To submit a privacy-related request, contact us at hello@rawroux.com .

We may need to verify your identity before completing certain requests.

08

Withdrawing Consent

Where we rely on your consent to collect or use personal information, you may withdraw that consent at any time, subject to applicable legal or contractual restrictions.

Withdrawing marketing consent does not affect information that Raw Roux must retain or process for legitimate business purposes, including completing transactions, maintaining transaction records, preventing fraud, resolving disputes, or complying with legal obligations.

09

Data Retention & Security

Raw Roux retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

10

Children’s Privacy

Our website and services are not intended for children under the age of 13, and Raw Roux does not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

11

Changes to This Privacy Policy

Raw Roux reserves the right to update or modify this Privacy Policy as our practices, services, or legal obligations change. Updates will be posted on this page, and the effective date may be revised accordingly.