Raw Roux — Policies
Refund
Policy
Raw Roux stands behind the quality of our hair and the experience we provide to every customer.
01 — Standard
Our Commitment
Raw Roux stands behind the quality of our hair and the experience we provide to every customer. To maintain the highest standards of hygiene, product integrity, and quality assurance, all sales are final once payment has been collected.
02 — Final Sale
All Sales Are Final
No Returns
Refunds · Exchanges
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01
Raw Roux does not accept returns, refunds, or exchanges after an order has been placed and payment has been successfully collected.
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02
Due to the hygienic nature of hair products, merchandise cannot be returned or exchanged once purchased. This policy applies regardless of whether an item has been worn, opened, installed, altered, or otherwise used.
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03
Please carefully review all product selections, lengths, textures, colors, quantities, lace options, shipping information, and other order details before completing your purchase.
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04
Order changes or modification requests cannot be accommodated after checkout. This includes, but is not limited to, changes to product type, length, texture, color, quantity, lace selection, or other product specifications. All orders remain subject to our final sale policy once payment has been collected.
03 — Exceptions
Raw Roux Order Errors
3–5
Business Days
In the rare event that Raw Roux makes an error with your order, please contact us at hello@rawroux.com so our Customer Service team can review the issue and assist you.
Your initial email must include
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01
Your order number
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02
A clear explanation of the issue
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03
Clear photographs showing the damaged or incorrect item
This exception applies only to verified errors attributable to Raw Roux , including receiving an incorrect item or an item that arrived with a qualifying defect or damage.
Submitting a claim does not automatically guarantee a refund, replacement, or other resolution. Each claim will be reviewed based on the information and documentation provided.
04 — Support
Response Time
Customer Service inquiries regarding order errors are reviewed and responded to within 3–5 business days of receipt. Please allow the full 3–5 business-day review period before sending additional inquiries regarding the same claim.
Thank You