01

Orders & Purchases

Customers are responsible for reviewing all product selections, quantities, shipping information, and order details before checkout.

Order changes or modifications cannot be accommodated after checkout, and all sales are final once payment has been collected.

Raw Roux reserves the right to refuse or cancel orders involving suspected fraud, unauthorized transactions, pricing errors, inventory issues, or other circumstances reasonably requiring cancellation.

02

Products

We make every effort to accurately represent our products. Because hair is a natural product, slight variations in color, texture, pattern, and appearance may occur and do not necessarily constitute a defect.

Product appearance may also vary due to lighting and screen settings.

03

Shipping & Final Sale

All purchases are subject to our Shipping Policy and Refund & Final Sale Policy, which are incorporated into these Terms.

04

Intellectual Property

All Raw Roux branding, logos, photographs, videos, graphics, website content, product names, designs, and other creative materials are owned by or licensed to Raw Roux and may not be copied, reproduced, distributed, or commercially used without prior written authorization.

05

Website & Third-Party Services

You may not use our website for fraudulent, unlawful, abusive, or unauthorized purposes or interfere with its security or operation.

Our website may use third-party services for payments, shipping, communications, ecommerce functionality, and other services. Raw Roux is not responsible for the independent actions or policies of third-party providers outside of our reasonable control.

06

Limitation of Liability

To the fullest extent permitted by applicable law, Raw Roux will not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, services, or products.

Nothing in these Terms limits any rights or protections that cannot legally be waived under applicable law.

07

Governing Law & Jurisdiction

These Terms and any dispute arising from your use of our website, products, services, or purchases are governed by the laws of the State of New York and applicable federal laws of the United States , except where applicable law requires otherwise.

To the fullest extent permitted by law, any lawsuit, action, or legal proceeding involving Raw Roux must be brought exclusively within the State of New York, United States.

Raw Roux does not consent to jurisdiction or venue outside of New York except where such restriction is prohibited by applicable law.

08

Changes to These Terms

Raw Roux may update these Terms as necessary. Updated Terms will be posted to our website and will apply as permitted by applicable law.